Tag Archives: ANALYTICS

Apple-IBM alliance unlikely to shake up Indian market #Press #Media #FinancialExpress

The global alliance between IBM and Apple for iPhone and iPad devices targeted at enterprises is unlikely to shake up the Indian devices market in the near term.

Under this partnership, IBM will bring its new class of business apps involving big data and analytics capabilities to Apple’s iPhone and iPad devices, which will be targeted at various segments of the enterprise category.

However, this alliance is expected to have limited impact in a growing market like India, especially in the smartphone segment given Apple’s limited market share.

Vishal Tripathi, principal research analyst, Gartner told FE, “Frankly, I do not see a huge impact in an emerging market like India which is still price sensitive unlike the mature economies.”

He felt that if a similar announcement were to be made by Samsung then the situation would have been different given their dominant market share. “We are not an Apple country,” he added.

The alliance with IBM gives Apple a strong push into the enterprise segment. Sanchit Vir Gogia, Chief analyst and CEO, Greyhound Research, terms this partnership as “interesting”.

He said this alliance would play a key role in shaping the bring your own device (BYOD) concept in Indian enterprise market, while adding that IBM will also bring in its expertise in connecting different kinds of technology platforms. Analysts felt Apple would certainly gain from IBM’s deep strength in the enterprise segment, whose financing arm could provide the much needed leverage in selling these devices.

Apple’s market share in India is below 10% in the smartphone segment, which is dominated by Samsung and followed by other homegrown players like Micromax, Karbonn etc. Similarly in the tablet segment also, Samsung is the market leader followed by Apple’s iPad.

This alliance will also likely to test Google, Microsoft, Samsung and Blackberry.

The Android operating system is the dominating software both in smartphone and tablet segments and it remains to be seems how this alliance will tackle this. Tripathi felt that these players may adopt a wait-and-watch policy before they take any decisions.

“We can expect a different kind of a war and enterprises are most likely to be given a lot more discount on Apple products,” Greyhound’s Gogia said.

Source: The Financial Express

HP plans to double retail presence to 1,200 cities #Press #Media #TheTimesOfIndia

When the Uttar Pradesh government announced a plan to distribute to laptops to students in the state last year, it was a shot in the arm for HP, the company that won the nearly Rs 2,800 crore contract to provide the laptops. The contract helped HP grab the largest share of the computer market in India — more than 32 per cent in the second and third quarter last year, according to research firm IDC.

HP, which originated the founded-ingarage creation story beloved by Silicon Valley startups, has had a tumultuous few years. The company, which is planning to cut as many as 50,000 jobs globally, is now on its third chief executive in four years. But in India, HP has a different story to tell.

The hardware-to-services player is the largest technology company in India based on its revenue from the country. According to Dataquest Top 20, the company had revenue of about Rs 32,000 crore, or roughly over $5 billion, in FY13, a jump of about 12 per cent from the previous year. HP does not give country-wise figures but for the full year the company’s overall revenue topped at $112 billion.

“Last year was a good year for us. We managed to grow despite the slowdown in the economy. And 2014 and 2015 are key years for the company, given that India will go through an investment phase and we want to align ourselves to that investment,” Neelam Dhawan, country manager for HP India, told ET. HP — the only company to sell both consumer and enterprise technology — has plans to grow in both businesses, though it faces headwinds in the PC space. This year, Uttar Pradesh scrapped the laptop scheme and HP also lost its pole position in the PC market to Dell in the first quarter of this year.

“The way to mitigate the loss of the UP contract is through market expansion. We’ve launched a new PC and a price point to help us grow in a new segment. 1.5 million is a big number in a market that sells 10 million PCs a year, but if you can grow that market to 20 million PCs then it’s less big,” Rajiv Srivastava, president of HP’s printing and personal systems, said.

To help grow the market, HP intends to double the number of cities it is present in to 1,200 by either setting up its own retail presence or through a multi-brand outlets, Srivastava said. The enterprise business — which includes servers, storage, networking and services — is also being given an upgrade with products and bulking up of analytics and security services.

“We have seen some good work happening around mobility. Analytics has been a little weak… for a while but we have seen some good investments from HP from the industry’s perspective. Also when lot of organisations are moving to the cloud, they prefer to work with vendors like HP because the underlying architecture is HP architecture,” Sanchit Vir Gogia, Chief Analyst and CEO, Greyhound Research, said.

Greyhound Research focuses on IT from an emerging markets perspective.

Dhawan, who also heads HP’s enterprise business in the country, says the company does expect Indian enterprises to start spending on IT as they look to take advantage of digital technologies like analytics, cloud-based deployment.

The National Association for Software and Services Companies expects the domestic market to grow at about 9-12 per cent for FY15. The market grew 9.7 per cent in FY14, missing Nasscom estimates as companies and the government pulled back spending in an election year.

Source: The Times Of India

HP plans to double retail presence to 1,200 cities #Press #Media #EconomicTimes

When the Uttar Pradesh government announced a plan to distribute to laptops to students in the state last year, it was a shot in the arm for HP, the company that won the nearly Rs 2,800 crore contract to provide the laptops. The contract helped HP grab the largest share of the computer market in India — more than 32 per cent in the second and third quarter last year, according to research firm IDC.

HP, which originated the founded-ingarage creation story beloved by Silicon Valley startups, has had a tumultuous few years. The company, which is planning to cut as many as 50,000 jobs globally, is now on its third chief executive in four years. But in India, HP has a different story to tell.

The hardware-to-services player is the largest technology company in India based on its revenue from the country. According to Dataquest Top 20, the company had revenue of about Rs 32,000 crore, or roughly over $5 billion, in FY13, a jump of about 12 per cent from the previous year. HP does not give country-wise figures but for the full year the company’s overall revenue topped at $112 billion.

“Last year was a good year for us. We managed to grow despite the slowdown in the economy. And 2014 and 2015 are key years for the company, given that India will go through an investment phase and we want to align ourselves to that investment,” Neelam Dhawan, country manager for HP India, told ET. HP plans to double retail presence to 1,200 citiesHP — the only company to sell both consumer and enterprise technology — has plans to grow in both businesses, though it faces headwinds in the PC space. This year, Uttar Pradesh scrapped the laptop scheme and HP also lost its pole position in the PC market to Dell in the first quarter of this year.

“The way to mitigate the loss of the UP contract is through market expansion. We’ve launched a new PC and a price point to help us grow in a new segment. 1.5 million is a big number in a market that sells 10 million PCs a year, but if you can grow that market to 20 million PCs then it’s less big,” Rajiv Srivastava, president of HP’s printing and personal systems, said.

To help grow the market, HP intends to double the number of cities it is present in to 1,200 by either setting up its own retail presence or through a multi-brand outlets, Srivastava said. The enterprise business — which includes servers, storage, networking and services — is also being given an upgrade with products and bulking up of analytics and security services.

“We have seen some good work happening around mobility. Analytics has been a little weak… for a while but we have seen some good investments from HP from the industry’s perspective. Also when lot of organisations are moving to the cloud, they prefer to work with vendors like HP because the underlying architecture is HP architecture,” Sanchit Vir Gogia, Chief Analyst and CEO, Greyhound Research, said.

Greyhound Research focuses on IT from an emerging markets perspective.

Dhawan, who also heads HP’s enterprise business in the country, says the company does expect Indian enterprises to start spending on IT as they look to take advantage of digital technologies like analytics, cloud-based deployment.

The National Association for Software and Services Companies expects the domestic market to grow at about 9-12 per cent for FY15. The market grew 9.7 per cent in FY14, missing Nasscom estimates as companies and the government pulled back spending in an election year.

Source: The Economic Times

Tweet-Up on #BigDataTalk: How I Met Your Customer: Data Driven Marketing In E-Commerce – Join The Conversation! #Event #Twitter #CX #CustServ #CMO

IBM

 

 

 

 

Join Greyhound Research (@Greyhound_R) and other esteemed panelists for a tweet-up on #BigDataTalk: How I Met Your Customer: Data Driven Marketing In E-Commerce.

WHEN: Tuesday, June 17, 2013. 3:00 PM (IST) onwards

WHERE: Twitter.com or your fav Twitter app, using #BigDataTalk

WHAT: Estimates predict that the Indian e-commerce industry may reach $70 billion by 2020. Couple this with the fact that over half a billion Indians are going to switch to smartphones in the next five to six years and you get a fair picture of the opportunity that lies ahead of the Indian e-commerce industry.

To thrive, retailers must commit themselves to change rapidly and substantially and find out ways to capture these Omni-channel opportunities. Retailers must explore and understand the customers, their lifestyle, whether in-store or online, listen to them and serve the right products and services anywhere, anytime. Simply put, retailers must move from ‘Performing transactions’ to ‘Building relationships’.

So, how can retailers leverage the power of Big Data Analytics to capture the emerging digital shoppers of India?

Join us for a Twitter chat on “How I met your Customer: Data driven marketing in E-commerce” where we discuss how Big Data Analytics can help businesses satisfy customers who are asking for tomorrow, today.

PLEASE REMEMBER:

You tweet with #BigDataTalk during the tweet-up so that your tweets show up to everyone participating in the tweet chat. Really, no point in missing out the action!

Goes without saying – but best when said – please take a moment and follow other fellow tweeters participating in the tweet-up — always great to grow your network with like-minded individuals.

Follow along, reply or ask questions, and enjoy! We look forward to seeing you on Twitter.

Airtel chops IBM contract in half, comes full circle with its IT strategy #Press #Media #ZDNet

Recently Bharti Airtel signed a new deal with IBM for its IT needs that sent shockwaves through the IT industry and signaled a whole new era, not just for the Indian telecom giant, but in how relationships between telecom and IT may play out from here onwards.

Airtel did renew its contract with IBM, first signed in 2004 for roughly US$1 billion over ten years—but it did so while chopping the deal size in half, or US$500 million, according to reports.Apparently, the big beneficiaries are other IT Indian players such as HCL Technologies, Wipro, TCS and Tech Mahindra, who apparently will get the other 50 percent chunk.

There are several reasons for this—which if you peek under the covers, reveals a paradigm shift in the way that Airtel is thinking of itself and its business. The 2004, 10-year deal with IBM was forged through a revenue sharing agreement. That was then, in the early days of the telecom boom, when Airtel had a 4 million subscriber base, and it needed to do whatever it could—which included offering attractive inducements to technology partners to help it to scale up—to grow rapidly. This is now, when its base has grown 50 times to 200 million, too large to justify the revenue sharing model anymore.

“The declining Average Revenue Per User (ARPU), rising customer expectations coupled with tough economic situation in the country has forced operators to look beyond ‘subscriber base’ theory to become ‘customer obsessed’ to improve bottom-line growth,” said Manish Bahl, vice president and country manager for India, Forrester Research.

These days, the whole mindset at large tech-dependent companies like Airtel has changed. Airtel still wants someone like IBM to handle its tech needs, but today, those are more focused and in areas like Analytics and Big Data which is what the new deal is all about. For everything else, “with the evolution of India’s IT industry, Airtel now has the option of hiring readymade, trained talent from the marketplace. And they have two reasons to do that now—lower cost and more control,” says Peter Bendor-Samuel, chief executive and founder of outsourcing advisory Everest Group.

Plus, as Sanchit Vir Gogia, Chief Analyst & CEO, Greyhound Research observes, more and more “strategic outsourcing deals are increasingly being replaced by cloud and/or managed services delivery methods to leverage the cost and delivery benefits.”

Also, back in the day, Airtel was legendary for pioneering an unusual and ground-breaking agreement regarding its equipment networks, where Airtel would pay for network capacity and not the infrastructure, thereby mitigating its capex spends in a deviously efficient way. This approach—dubbed the dollar per Erlang model—meant that Bharti didn’t have to muck about trying to figure out when and how much infrastructure to add on but only paid for traffic coming out of the tower boxes leaving capacity utilization headaches to the network folk.

That too is now being deep-sixed at Airtel thanks to a new era in telecom where saturation points are being reached and where the focus is now on retaining quality customers rather than pell-mell growth. Moreover, Airtel’s rivals Vodafone and Idea Cellular have been able to do this in-house and ramp up and down efficiency and utilization as it see fits, allowing it to decrease the margin difference between themselves and the industry leader. Now, Airtel wants to make sure that this gap doesn’t narrow further.

Source: ZDNet

The Social CIO #Press #Media

Enterprise technology decision makers are increasingly leveraging social network and technologies to foster growth in their organisations.

Social technologies are playing a major role in fostering growth among organisations and enterprise technology decision makers are leveraging social networks in numerous innovative ways. There are some key verticals like BFSI, telecom, retail and hospitality which is using social technologies to reach out to their customers. Interacting with the customers on a regular basis allows enterprises to know their requirements and this helps in coming up with offers or products that are liked by the customers.

According to Atul Nigam, CIO, Micromax India, “Social platforms like Facebook, Twitter, Linkden allows us to reach our customers and get to know what are their requirements. CIOs can play a major role in providing apt business analytics to identify a specific trend and that helps in coming up with offers/promotions which customers can relate to. Our company has seen tremendous growth in the last five to six years and for us to sustain this growth rate, we need to know our customers better and social technologies plays an integral role in identifying this.”

Enterprise technology decision makers are leveraging social technologies to provide analytical insights about consumers. This in turn is helping enterprises to be more customer-friendly and focussed in their approach.

According to Sanchit Vir Gogia, Chief Analyst and CEO, Greyhound Research, IT organizations are struggling to deal with the invasion of multiple consumer-driven social technologies inside corporate firewalls. Employees continue to use these tools — with or without IT’s knowledge and approval — to help them improve their performance and do their work more efficiently. Employee adoption is catalysing many companies in Asia Pacific to proactively use (or at least plan to use) social tools as part of their IT setup, giving users the choice to adopt new tools to improve productivity and hence improve employee satisfaction.

CIOs across verticals agree that social analytics can play a key role in enhancing customer experience.

According to KK Chaudhary, CIO, Lanco Infratech, “I vouch for social analytics and I have witnessed many of my peers helping out their marketing team in getting to know different aspects of customer behaviour. Although, we are into power and do not need to interact with our customers via social medium, but I feel there are many verticals where one needs to interact directly to the customers and social technologies helps a lot of achieving this feat. At Lanco, we use internal social tool which helps in connecting with the employees and also makes them updated with the new developments in the organisation.”

Source: CIO & Leader

Vishal’s departure from SAP may hit customer confidence: Analysts #Press #Media

German business software maker SAP AG said Vishal Sikka, head of products and innovation, has stepped down and that it had named two new members to its executive board.

Sikka was leaving SAP for personal reasons with immediate effect, the company said in a statement on Sunday. A computer scientist by training, Sikka was key in developing SAP’s flagship product, Hana, which helps firms analyse large amounts of data quickly, and bringing it to market.

Sikka joined the company in 2002 as head of its technology group and was appointed Chief Technology Officer in 2007. He has been a member of the executive board since 2010.

Sanchit Vir Gogia, Chief Analyst & CEO of Greyhound Research says, “Vishal’s departure from SAP is unfortunate – he has been the key anchor for the HANA platform and has played a critical role in the move to integrate all apps to the platform. While the platform has surely reached stability and is a mature solution in the market, SAP has had trouble in driving sales for both the platform and its related cloud services. This departure is critical since post the failure of SAP to sell ByDesign, HANA is effectively the only new innovation the company has been betting big hopes on. Vishal is an innovator and such a sudden decision to depart the company only mounts worries about the company’s taste of success with the platform. The timing of the move is also critical – this is happening as Bill (McDermott) emerges as a sole CEO shortly and is expected to have his own set of leadership. This among other sources of confusion doesn’t help shaky customer confidence.”

SAP, based in Walldorf, southern Germany, also said it named Robert Enslin and Bernd Leukert to its executive board. Enslin will continue to lead global customer operations and Leukert will assume responsibility for the global development organisation, the company said. SAP also appointed Helen Arnold, who will assume the role of Chief Information Officer, and Stefan Ries, who will lead human resources, to its global managing board.

Vishal’s departure indicates a greater change at SAP, finds R “Ray” Wang, Principal Analyst & Founder, Constellation Research. He feels many will see this as Shai Agassi part 2 (Agassi was President of the Products and Technology Group (PTG) at SAP AG until 2007.). Wang shares the deeper changes:

1. The shift from platform focus to a growing set of apps focus with Leukert
2. Board composition is changing. We would not be surprised if Bill McDermott will be named sole CEO soon
3. Power is shifting at the board level. Hasso’s (Hasso Plattner, SAP Co-founder) influence may be changing as at one point Vishal was supposed to be a candidate for CEO

“This should make for an interesting SapphireNow,” Wang says, speaking of SAP’s annual SAP user group conference and must-visit for thousands of leading SAP practitioners, users, and partners every year. SapphireNow takes place in less than a month, in Orlando, Florida.

With inputs from Reuters

Source: Firstbiz