Tag Archives: CIO

Catch Greyhound Research as a Knowledge Partner at CIO Leadership Retreat 2014 #Event #Media #Press #CIO #CLRIndia

What is the event all about? 

Today’s most advanced and complicated IT technology landscape poses unprecedented challenges and needless to say that an isolated approach never can address these challenges. This is only possible with a strong, mutually understood IT partnership, which not only addresses the challenges but also provide an in-depth view of upcoming obstacles. The 2014 edition of CIO Leadership Retreat (CLR) unveils unique insights on the role IT Leadership and IT partnerships that are poised to pave success in a new business climate that warrants organizations to aim for higher operational efficiency and better customer responsiveness.

Increasing expectations from customers, emergence of advanced technologies, demand for higher operational efficiency, higher RoI etc have forced CIOs today to review their strategies and to look for effective result oriented IT partnerships. 2014 edition of CLR is an opportunity for you to discuss with experts on how to streamline your IT operations and make them agile and responsive to your client needs. You will also learn about the Power of Partnership and how to identify the right partner.

Primarily focused on Power of IT Partnership, CLR 2014 will address these four key areas:

  • Addressing business expectations with operational efficiency
  • Identifying right IT partner for tomorrow
  • SMAC for a dynamic future
  • Is cost optimazion enough for your business growth?

Greyhound Research is proud to associate with the forum as a Knowledge Partner and our Chief Analyst & CEO, Sanchit Vir Gogia, will be a delivering a keynote and leading a panel discussion at the event which will have industry stalwarts to join and learn from each others’ experiences. Sanchit will share his rich expertise and perspective on the rise of emerging technologies and its future in enterprises. Backed up by solid user case studies, Sanchit will be sharing best practices for organizations looking at using external partners to launch strategic IT projects.

Have a question?

To read our latest thought leadership, check out our latest blogs. Click here.

Catch our media mentions in some of the world’s best publications. Click here.

Have more questions? Tweet to us – @s_v_g@Greyhound_R or email us on connect@greyhoundgroup.com and we’ll get the conversation brewing! Don’t forget to add #CLRIndia if you are tweeting to us!

When & Where?

14th and 15th February 2014 at Lonavala, India.

Source: CIO Leadership Retreat

Catch Greyhound Research as a Knowledge Partner at CXO Leadership Retreat 2013 #Event #Media #Press #CIO #CLRIndia

What is the event all about? 

The Indian Economy is experiencing its worst slowdown in nearly a decade on the back of global contractionary headwinds, domestic macro-economic imbalances and policy reversals on the fiscal front. With growth pegged at below 5%, Businesses are under severe pressure to readjust to the new normal. With a fundamentally sound economy, coupled with measures to encourage foreign investment and rein in government spending, India is poised to tide over the present crisis and better her growth rate.

The current situation, however, has meant that businesses should aim for higher operational efficiency and better customer responsiveness in order to continue on their high growth trajectory. The 2013 edition of CXO Leadership Retreat (CXR) provides unique insights on the role that IT leaders should be taking to survive and come out trumps in this new business climate.

IT systems are expected to meet high standards of operation, while offering round-the-clock availability, security and performance. In today’s environment, businesses have to keep pace with the constant changes in IT, performance demands, and pressure to deliver competitive IT functionality. The 2013 edition of CXR is an opportunity for IT leaders to discuss with experts about how to streamline their IT operations and make them agile and responsive to their client needs. They will also learn about the power of partnership and how to identify the right partner to meet their business & IT requirements.

Shaped around the theme ‘Driving Business Excellence by leveraging the Power of Partnership’, CXR 2013 will address these four key areas:

  1. Thinking beyond cost optimisation
  2. Operational efficacy in-line with Business expectations
  3. Becoming ready for a Social, Mobile, Cloud, Analytics (SMAC) Future
  4. The road to identifying the right partners

Greyhound Research is proud to associate with the forum as a Knowledge Partner and our CEO, Sanchit Vir Gogia, will be a delivering a keynote and leading a panel discussion at the event which will have industry stalwarts to join and learn from each others’ experiences. Sanchit will share his rich expertise and perspective on the rise of emerging technologies and its future in enterprises. Backed up by solid user case studies, Sanchit will be sharing best practices for organizations looking at using external partners to launch strategic IT projects.

Have a question?

To read our latest thought leadership, check out our latest blogs. Click here.

Catch our media mentions in some of the world’s best publications. Click here.

Have more questions? Tweet to us – @s_v_g@Greyhound_R or email us on connect@greyhoundgroup.com and we’ll get the conversation brewing! Don’t forget to add #CLRIndia if you are tweeting to us!

When & Where?

6th and 7th December 2013 at Vivanta by Taj – Surajkund, NCR.

Source: CXO Leadership Retreat

Catch Greyhound Research as a Knowledge Partner at CXO Leadership Retreat 2013 #Event #Media #Press #CIO #CLRIndia

What is the event all about? 

The Indian Economy is experiencing its worst slowdown in nearly a decade on the back of global contractionary headwinds, domestic macro-economic imbalances and policy reversals on the fiscal front. With growth pegged at below 5%, Businesses are under severe pressure to readjust to the new normal. With a fundamentally sound economy, coupled with measures to encourage foreign investment and rein in government spending, India is poised to tide over the present crisis and better her growth rate.

The current situation, however, has meant that businesses should aim for higher operational efficiency and better customer responsiveness in order to continue on their high growth trajectory. The 2013 edition of CXO Leadership Retreat (CXR) provides unique insights on the role that IT leaders should be taking to survive and come out trumps in this new business climate.

IT systems are expected to meet high standards of operation, while offering round-the-clock availability, security and performance. In today’s environment, businesses have to keep pace with the constant changes in IT, performance demands, and pressure to deliver competitive IT functionality. The 2013 edition of CXR is an opportunity for IT leaders to discuss with experts about how to streamline their IT operations and make them agile and responsive to their client needs. They will also learn about the power of partnership and how to identify the right partner to meet their business & IT requirements.

Shaped around the theme ‘Driving Business Excellence by leveraging the Power of Partnership’, CXR 2013 will address these four key areas:

  1. Thinking beyond cost optimisation
  2. Operational efficacy in-line with Business expectations
  3. Becoming ready for a Social, Mobile, Cloud, Analytics (SMAC) Future
  4. The road to identifying the right partners

Greyhound Research is proud to associate with the forum as a Knowledge Partner and our CEO, Sanchit Vir Gogia, will be a delivering a keynote and leading a panel discussion at the event which will have industry stalwarts to join and learn from each others’ experiences. Sanchit will share his rich expertise and perspective on the rise of emerging technologies and its future in enterprises. Backed up by solid user case studies, Sanchit will be sharing best practices for organizations looking at using external partners to launch strategic IT projects.

Have a question?

To read our latest thought leadership, check out our latest blogs. Click here.

Catch our media mentions in some of the world’s best publications. Click here.

Have more questions? Tweet to us – @s_v_g@Greyhound_R or email us on connect@greyhoundgroup.com and we’ll get the conversation brewing! Don’t forget to add #CLRIndia if you are tweeting to us!

When & Where?

6th and 7th December 2013 at Vivanta by Taj – Surajkund, NCR.

Source: CXO Leadership Retreat

#CXO Chat Aug 19th, Noon EST: From Transactions to Contextual Engagement: Strategy Please? with Sanchit Vir Gogia, CEO of GKG #Event #Media #Press #CXO #Chat #Twitter

“Competitive differentiation depends on pervasive customer engagement in a business environment that is proactive, innovative, agile and people-centric. Using Tom Peters’ principles such as “bias for action,” every person in your organization should be empowered to deliver maximum value to the customer at every moment. Where big data is concerned, experience optimization, next best action, stream computing and self-service contextual analytics can be key components in an action-biased culture that delivers continuous customer satisfaction.” [Adapted from Big Data As a Strategic Asset: Got Guru?]

In our next twitterchat guest, Sanchit Vir Gogia, Founder & Group CEO, Greyhound Knowledge Group, joins us as we discuss “From Transactions to Contextual Engagement: Strategy Please?” James Kobielus, IBM’s Big Data Evangelist and resident SME for #CXO chat also joins the conversation! Here are the questions we’ll be discussing as well as reference articles to help inspire the August 19th discussion at 12 PM EST.

#CXO Chat Discussion Questions:

1.    How do you build a business case around contextual engagement to get buy-in from the leadership team?

2.    How can companies plan for and cultivate exceptional pre and post transaction customer conversations and engagement strategies?

3.    How do you bridge the gap between customer value creation and value consumption?

4.    Despite the large amounts of customer data today how do businesses remain agile and shift with constantly changing consumer behavior?

5.    What should the IT team do to play a more proactive role in improving customer engagement in the near future?

6.    How can businesses use emerging technologies like Cloud, Mobility, Big Data and Social to improve customer engagement?

7.    What’s the key to being contextually relevant at any point in the customer journey?

8.    What would a customer engagement strategy for the 2020 customer look like?

9.    Is big data improving or diminishing customer engagement?

#CXO Chat Reference Articles:

The new digital customer journey: Cross-channel, mobile, social, self-service, and engaged | http://bit.ly/16fND5R

IBM Improving the Science to Apply Business Analytics for Better Customer Engagementhttp://bit.ly/13oXUhU

The Big Deal About Big Data for Customer Engagement http://bit.ly/1dcYZLw

Is Big Data Shrinking Customer Engagement? | http://bit.ly/12adprj

Big Data As a Strategic Asset: Got Guru? | http://bit.ly/1dbUUav

#CXO Guest Bio:

Sanchit is the Founder & CEO of Greyhound Knowledge Group that operates under three brands in emerging markets – Greyhound Research, Greyhound Sculpt and Greyhound Technocrat Search. The group currently employs experts with experience in IT Research & Advisory, Consumer Research and Executive Search.

Sanchit is a highly recognized and reputed IT analyst, consultant and advisor. He is also the author of the famous blog, “As Disruptive As IT Gets”. Known for his passion for emerging markets and technologies, he has gained repute in the technology community by authoring numerous thought provoking reports on topics like Cloud Computing, Big Data and Customer Engagement. With extensive experience in research, strategy, sales and marketing, Sanchit has solid experience as an IT analyst, advisor and consultant advising both end-users and vendors.

What is #CXO chat?

#CXO chat is a weekly conversation every Monday at 12 Noon EST, on Twitter.  Each week we discuss a different customer experience optimization topic.

How do you join in?

If you use a Twitter client like Tweetdeck, HootSuite or Seesmic Desktop, create a search column for the term ‘#CXO’.  Then as we tweet with the #CXO hashtag, they will show up in your column.  Or you can follow with Twubs  – http://twubs.com/cxo and it automatically adds the #CXO hashtag

How do you participate?

Just jump right in! Review the discussion questions posted so you can prepare your thoughts and answers. When the question is posed begin your response with A1: for question 1 and A2: for question 2 etc.  No answer is wrong! We look forward to seeing you at the #CXO water cooler hosted by @IBMbigdata

Follow the hashtag #CXO throughout the week for articles, facts and nuggets on customer experience optimization. You can also continue the discussion on LinkedIn in the Customer eXperience Optimization group http://www.linkedin.com/groups?mostPopular=&gid=3952442

Source: Facebook

#CXO Chat Aug 19th, Noon EST: From Transactions to Contextual Engagement: Strategy Please? with Sanchit Vir Gogia, CEO of GKG

“Competitive differentiation depends on pervasive customer engagement in a business environment that is proactive, innovative, agile and people-centric. Using Tom Peters’ principles such as “bias for action,” every person in your organization should be empowered to deliver maximum value to the customer at every moment. Where big data is concerned, experience optimization, next best action, stream computing and self-service contextual analytics can be key components in an action-biased culture that delivers continuous customer satisfaction.” [Adapted from Big Data As a Strategic Asset: Got Guru?]

In our next twitterchat guest, Sanchit Vir Gogia, Founder & Group CEO, Greyhound Knowledge Group, joins us as we discuss “From Transactions to Contextual Engagement: Strategy Please?” James Kobielus, IBM’s Big Data Evangelist and resident SME for #CXO chat also joins the conversation! Here are the questions we’ll be discussing as well as reference articles to help inspire the August 19th discussion at 12 PM EST.

#CXO Chat Discussion Questions:

1.    How do you build a business case around contextual engagement to get buy-in from the leadership team?

2.    How can companies plan for and cultivate exceptional pre and post transaction customer conversations and engagement strategies?

3.    How do you bridge the gap between customer value creation and value consumption?

4.    Despite the large amounts of customer data today how do businesses remain agile and shift with constantly changing consumer behavior?

5.    What should the IT team do to play a more proactive role in improving customer engagement in the near future?

6.    How can businesses use emerging technologies like Cloud, Mobility, Big Data and Social to improve customer engagement?

7.    What’s the key to being contextually relevant at any point in the customer journey?

8.    What would a customer engagement strategy for the 2020 customer look like?

9.    Is big data improving or diminishing customer engagement?

#CXO Chat Reference Articles:

The new digital customer journey: Cross-channel, mobile, social, self-service, and engaged | http://bit.ly/16fND5R

IBM Improving the Science to Apply Business Analytics for Better Customer Engagementhttp://bit.ly/13oXUhU

The Big Deal About Big Data for Customer Engagement http://bit.ly/1dcYZLw

Is Big Data Shrinking Customer Engagement? | http://bit.ly/12adprj

Big Data As a Strategic Asset: Got Guru? | http://bit.ly/1dbUUav

#CXO Guest Bio:

Sanchit is the Founder & CEO of Greyhound Knowledge Group that operates under three brands in emerging markets – Greyhound Research, Greyhound Sculpt and Greyhound Technocrat Search. The group currently employs experts with experience in IT Research & Advisory, Consumer Research and Executive Search.

Sanchit is a highly recognized and reputed IT analyst, consultant and advisor. He is also the author of the famous blog, “As Disruptive As IT Gets”. Known for his passion for emerging markets and technologies, he has gained repute in the technology community by authoring numerous thought provoking reports on topics like Cloud Computing, Big Data and Customer Engagement. With extensive experience in research, strategy, sales and marketing, Sanchit has solid experience as an IT analyst, advisor and consultant advising both end-users and vendors.

What is #CXO chat?

#CXO chat is a weekly conversation every Monday at 12 Noon EST, on Twitter.  Each week we discuss a different customer experience optimization topic.

How do you join in?

If you use a Twitter client like Tweetdeck, HootSuite or Seesmic Desktop, create a search column for the term ‘#CXO’.  Then as we tweet with the #CXO hashtag, they will show up in your column.  Or you can follow with Twubs  – http://twubs.com/cxo and it automatically adds the #CXO hashtag

How do you participate?

Just jump right in! Review the discussion questions posted so you can prepare your thoughts and answers. When the question is posed begin your response with A1: for question 1 and A2: for question 2 etc.  No answer is wrong! We look forward to seeing you at the #CXO water cooler hosted by @IBMbigdata

Follow the hashtag #CXO throughout the week for articles, facts and nuggets on customer experience optimization. You can also continue the discussion on LinkedIn in the Customer eXperience Optimization group http://www.linkedin.com/groups?mostPopular=&gid=3952442

Source: Facebook

Could A Google-Tikona Deal Trigger New Models? #Media #Press #LightReading

Google Capital, a company owned by internet search giant Google is evaluating to buy stake in Tikona Digital Networks, as per a report published in Economic Times.

The speculations are rife that internet firm Yahoo and software giant Microsoft are also interested in acquiring stake in the Mumbai-based broadband player, which is seeking funds to launch 4G services in five states in the country. Tikona has 4G licences in Gujarat, Uttar Pradesh (East and West), Rajasthan and Himachal Pradesh.

Considering the massive potential for mobile broadband services, India could be the next big opportunity for a company like Google. 4G rollouts are being seen as the next big prospect in the Indian telecom space and offer a wide range of potential to tap.

The company is also working on a Google Fiber project to build a broadband internet network infrastructure in the United States, and the strategic stake acquired by Google in Tikona can help it learn many new trade models, which the company could utilize in the long run.

“4G surely has to play a key role in driving the broadband growth in the country, especially since 3G had to tackle several issues like unavailability of pan-India spectrum with large operators, which is hindering the growth,” says Gulzar Azad, Head of Access, Google India.

According to the analysts, the development, if it gets materialized, could create a new set of market dynamics for internet and OTT players, who might sense an opportunity to get into the core service region of telecom operators.

“It would be an interesting space to watch out for. While on one hand telcos and OTTs are collaborating, they both are also trying to get into each others’ core expertise areas. Google also has deep roots in the US and is a financial muscle as well. India might benefit from someone like them to create an ecosystem of mobile broadband,” says Sanchit Vir Gogia, ‎Founder & Group CEO, Greyhound Knowledge Group.

This also indicates a strong future possibility, where, telcos might be reduced as just bandwidth providers, where many OTT players and internet players would play their cards and dictate new business models.

Nevertheless collaborations, acquisitions and partnership would determine the future of Indian telecom industry. “We really believe in strong partnerships because we don’t think that we can do everything by ourselves. We have to partner with other stakeholders. We understand that our success is largely dependent on partnerships in India,” said Kevin D’Souza, Country Growth Manager, Facebook in an earlier interaction with Light Reading India.

Source: Light Reading

The challenge of mobility and the cost of BYOD fleets #Media #Press #ZDNet

In March 2013, ZDNet reported that the size of the 2013 bring-your-own-device (BYOD) market would be double that of 2012, making BYOD truly mainstream.

Sixty eight percent of respondents in the same research report said that getting buy-in from staff presents no challenge to a BYOD workplace program (no surprise, given how much we all love our own phones and tablets), but of the aspects reported as “a very big challenge”, most responses were for “devising a security policy” and “implementing appropriate mobile device management [MDM] software”.

A more recent study by Greyhound research confirms how many enterprise IT departments are getting on board, and also how many seem ill equipped to do so. Seventy percent of respondents have plans for BYOD, but 30 percent of those have no concrete security or policy plans in place.

All of this means that BYOD is here to stay, but is the enterprise world ready for it?

The challenges of BYOD
Before you even talk about malware or the Apple Store, the first hurdle is making BYOD work financially. You have to buy fewer devices, but one little security incident could be catastrophic. According to CompTIA, the top reason given for BYOD is to increase out-of-office productivity, but research by TEKsystems said the main payback is employee satisfaction, with little monetary effect on customers or IT budgets.

Assuming you jump in, the scariest threat is security. The thought of company data on a device that’s dripping with malware is scary enough, but an employee posting “about to take the bag full of cash profits down to the bank — LOL!” on their mobile Facebook app or losing their device (accounting for almost half of all mobile security incidents) might cripple the business just as thoroughly. The 160,000 phones lost across the US every day, according to the CompTIA report, cost the economy $30 billion per year.

“Data classification is a huge focal point of action,” said Australian National University (ANU) CIO Peter Nikoletatos. In an environment where he says users, particularly students, have always bought their own devices, data access and protection levels undergo strict implementation procedures.

“Users have to be informed about the various mobile and cloud solutions, but, more importantly, how to leverage them in a way that minimises risk to our IP and protects both users’ privacy and the university’s reputation.”

But even legitimate data or usage presents a grey area. Usually, it’s easy to determine what belongs to you and your employer (Angry Birds versus a spreadsheet with company finances), but Nerds On Call founder Andrea Eldridge said not everything on your device is so cut and dried.

“Communicating with clients can lead to muddy waters when they begin to call you directly on your mobile,” she said. Once a client calls you, she thinks your employer effectively has some claim to your phone number — but do they have the right to ask you to give it up if you leave?

To sandbox of not
Mobile device management (MDM) is a set of protocols and policies used by IT departments to minimise risks, but if the figures above are to be believed, it’s not as mature or widespread as it should be.

A popular alternative is giving users a cloud-based work environment that’s locked off from the rest of their system. Still in academia, University of Missouri-Columbia assistant professor Prasad Calyam said MDM forces the IT department to accept liability for managing the whole device. “A solution like VMware Horizon Workspace is attractive, because it lets us only manage the assets on the phone for services like virtual classroom labs,” he said.

Of course, some might argue that this flies somewhat in the face of BYOD’s very spirit, because you’re forcing users to use your applications and/or workspace, rather than the ones they want. BYOD, after all, is about the user experience.

But giving your users full access to the tool in question means facing the perilous world of operating systems fragmentation. Several — like Windows Mobile and iOS — are strictly managed, secured, and deployed by their respective owners, but when Android devices overtook the iPhone as Australia’s most popular mobile device last December, it opened it up to a very fractious field.

We can look to coding standards to save us to some extent; they’ve helped Dish Network, one of the biggest satellite TV providers in the US.

“We were excited about a solution that leverages the potential of HTML 5,” said Dish CIO Mike McClaskey. “That means we have a standard application that can run on a lot of different operating systems and devices, and render accurately and consistently.”

Building apps and tools for operating systems also isn’t as much of a problem as we think it is, according to LANDesk director of product Mike Temple. “People think of it as an application development challenge, but there’s a whole industry popping up to outsource application development when the real issue is the management platform,” he said.

But the field is still fraught with technical and policy challenges. ANU’s MDM solution has a remote wipe function, but Peter Nikoletatos said an efficient and secure cloud solution is still being resolved.

The university provides guidelines on data management and responsible use, but, as Nikoletatos said, “as users shift more to mobile devices, real-time access to data anywhere, anytime is becoming an increasing challenge”.

Source: ZDNet