Tag Archives: Retail

Union Budget: Top Five IT Issues Upcoming Budget Needs To Address #Press #Media #ChannelTimes

The newly appointed Government in India has worked like a shot in the arm for country’s economy. A recent study by Assocham confirmed that this new wave of leadership in India is expected to double foreign investments to $60 billion. While it’s hard to miss the air of optimism in the country, longevity of this sentiment is contingent on the announcements in the Union Budget.

To gauge the market sentiment, Greyhound Research connected with over 30 senior IT Decision Makers. The outcome of these conversations was unanimous – the budget will either open a Pandora’s box or the government will take the courage to bite the silver bullet.

Here’s a list of 5 key problems Indian IT decision makers need solved from Union Budget 2014-15

Problem 1: Lack of clarity on multiple policies including the transition to GST and FDI in Retail.

This lack of clarity has paralyzed IT investments and decision making in many instances has stretched to over 4 quarters. This continues to plague orgs in BFSI, Retail, Manufacturing and multiple other verticals that have a high degree of dependence on such policies.

Sanchit Gogia

Problem 2: 12 percent service tax on broadband and mobile internet.

Growth plans to Tier-3 towns are contingent on broadband and mobile internet penetration. Key deterrent to higher penetration is the 12 per cent service tax which the government currently levies on internet, like other telecom services.

Problem 3: Absence of sufficient incentives for SMEs to invest in technology.

Despite the scale and the necessary volume (over 29mn orgs per latest MSME survey), orgs in this segment – particularly start-ups – do not have enough incentives from the government to invest in technology. The new government must provide support for budding entrepreneurs challenged by the lack of necessary support system, particularly IT systems.

Problem 4: Double taxation on software significantly increases TCO

The government levies multiple levels of taxes – sales tax/VAT, CVD/Excise Duty and service tax – on procurement of new software. This is a major deterrent for orgs in India to buy original software. Government must implement a simplified tax regime which clears this confusion. This is increasingly critical given the higher number of organizations now turning to Software-as-a-Service and leveraging public cloud to deliver applications.

Problem 5: Customers continue to feel scared to pay on both online and mobile platforms.

While weak cyber security laws are largely to be blamed for this lack of confidence, RBI regulations haven’t been sufficient as well. RBI must go beyond 3D-Secure and multi-factor authentication and build stricter policies to establish trust in e-commerce. Government must also work towards promoting mWallet services in India to encourage financial inclusion.

It’s clear that the industry expects the new government to take measures that will act as stimulus and not adopt populist measures that will do little to not change the status quo. Such decisions have traditionally suffered with lack of commitment from the previous government and the industry is now expecting this to change.

(The author is the Chief Analyst & CEO, Greyhound Research. The views expressed in this article are those of the author and do not represent the views of Channel Times or any of the websites managed or operated by Trivone Digital Services.)

Source: Channel Times

What IT Decision Makers Want From Union Budget 2014-15 #Press #Media #CXOToday

The newly appointed Government in India has worked like a shot in the arm for country’s economy. A recent study by ASSOCHAM confirmed that this new wave of leadership for India is expected to double foreign investments to $60 billion. While it’s hard to miss the air of optimism in the country, longevity of this sentiment is contingent on the announcements in the Union Budget.

To gauge the market sentiment, Greyhound Research connected with over 30 senior IT Decision Makers. The outcome of these conversations was unanimous – the budget will either open a pandora’s box or the government will take the courage to bite the silver bullet.

Problem #1 - Lack of clarity on multiple policies including the transition to GST and FDI in Retail.

 

Greyhound Standpoint – This lack of clarity has paralyzed IT investments and decision making in many instances has stretched to over 4 quarters. This continues to plague orgs in BFSI, Retail, Manufacturing and multiple other verticals that have a high degree of dependence on such policies.

Problem #2 - 12 per cent service tax on broadband and mobile internet.

Greyhound Standpoint – Growth plans to Tier-3 towns are contingent on broadband and mobile internet penetration. Key deterrent to higher penetration is the 12 per cent service tax which the government currently levies on internet, like other telecom services.

Problem #3 - Absence of sufficient incentives for SMEs to invest in technology.

Greyhound Standpoint – Despite the scale and the necessary volume (over 29mn orgs per latest MSME survey), orgs in this segment – particularly start-ups – do not have enough incentives from the government to invest in technology. The new government must provide support for budding entrepreneurs challenged by the lack of necessary support system, particularly IT systems.

Problem #4 - Double taxation on software significantly increases TCO.

Greyhound Standpoint – The government levies multiple levels of taxes – sales tax/VAT, CVD/Excise Duty and service tax – on procurement of new software. This is a major deterrent for orgs in India to buy original software. Government must implement a simplified tax regime which clears this confusion. This is increasingly critical given the higher number of organizations now turning to Software-as-a-Service and leveraging public cloud to deliver applications.

Problem #5 - Customers continue to feel scared to pay on both online and mobile platforms.

Greyhound Standpoint – While weak cyber security laws are largely to be blamed for this lack of confidence, RBI regulations haven’t been sufficient as well. RBI must go beyond 3D-Secure and multi-factor authentication and build stricter policies to establish trust in e-commerce. Government must also work towards promoting mWallet services in India to encourage financial inclusion.

It’s clear that the industry expects the new government to take measures that will act as stimulus and not adopt populist measures that will do little to change the status quo. Such decisions have traditionally suffered with lack of commitment from the previous government and the industry is now expecting this to change.

The author is the chief analyst and CEO of Greyhound Research, an independent IT & Telecom Research & Advisory firm. He is a recognised IT analyst, consultant and advisor who is known for his passion for emerging markets and technologies.

Source: CXOToday

5 problems Indian IT decision makers need solved from Union Budget 2014-15 #Press #Media #Firstpost

The newly appointed Government in India has worked like a shot in the arm for country’s economy. A recent study by ASSOCHAM confirmed that this new wave of leadership for India is expected to double foreign investments to $60 billion. While it’s hard to miss the air of optimism in the country, longevity of this sentiment is contingent on the announcements in the Union Budget.

To gauge the market sentiment, Greyhound Research connected with over 30 senior IT Decision Makers. The outcome of these conversations was unanimous – the budget will either open a pandora’s box or the government will take the courage to bite the silver bullet.

Problem #1 - Lack of clarity on multiple policies including the transition to GST and FDI in Retail.

 

Greyhound Standpoint – This lack of clarity has paralyzed IT investments and decision making in many instances has stretched to over 4 quarters. This continues to plague orgs in BFSI, Retail, Manufacturing and multiple other verticals that have a high degree of dependence on such policies.

Problem #2 - 12 per cent service tax on broadband and mobile internet.

Greyhound Standpoint – Growth plans to Tier-3 towns are contingent on broadband and mobile internet penetration. Key deterrent to higher penetration is the 12 per cent service tax which the government currently levies on internet, like other telecom services.

Problem #3 - Absence of sufficient incentives for SMEs to invest in technology.

Greyhound Standpoint – Despite the scale and the necessary volume (over 29mn orgs per latest MSME survey), orgs in this segment – particularly start-ups – do not have enough incentives from the government to invest in technology. The new government must provide support for budding entrepreneurs challenged by the lack of necessary support system, particularly IT systems.

Problem #4 - Double taxation on software significantly increases TCO.

Greyhound Standpoint – The government levies multiple levels of taxes – sales tax/VAT, CVD/Excise Duty and service tax – on procurement of new software. This is a major deterrent for orgs in India to buy original software. Government must implement a simplified tax regime which clears this confusion. This is increasingly critical given the higher number of organizations now turning to Software-as-a-Service and leveraging public cloud to deliver applications.

Problem #5 - Customers continue to feel scared to pay on both online and mobile platforms.

Greyhound Standpoint – While weak cyber security laws are largely to be blamed for this lack of confidence, RBI regulations haven’t been sufficient as well. RBI must go beyond 3D-Secure and multi-factor authentication and build stricter policies to establish trust in e-commerce. Government must also work towards promoting mWallet services in India to encourage financial inclusion.

It’s clear that the industry expects the new government to take measures that will act as stimulus and not adopt populist measures that will do little to change the status quo. Such decisions have traditionally suffered with lack of commitment from the previous government and the industry is now expecting this to change.

The author is the chief analyst and CEO of Greyhound Research, an independent IT & Telecom Research & Advisory firm. He is a recognised IT analyst, consultant and advisor who is known for his passion for emerging markets and technologies.

Source: Firstpost

HP plans to double retail presence to 1,200 cities #Press #Media #EconomicTimes

When the Uttar Pradesh government announced a plan to distribute to laptops to students in the state last year, it was a shot in the arm for HP, the company that won the nearly Rs 2,800 crore contract to provide the laptops. The contract helped HP grab the largest share of the computer market in India — more than 32 per cent in the second and third quarter last year, according to research firm IDC.

HP, which originated the founded-ingarage creation story beloved by Silicon Valley startups, has had a tumultuous few years. The company, which is planning to cut as many as 50,000 jobs globally, is now on its third chief executive in four years. But in India, HP has a different story to tell.

The hardware-to-services player is the largest technology company in India based on its revenue from the country. According to Dataquest Top 20, the company had revenue of about Rs 32,000 crore, or roughly over $5 billion, in FY13, a jump of about 12 per cent from the previous year. HP does not give country-wise figures but for the full year the company’s overall revenue topped at $112 billion.

“Last year was a good year for us. We managed to grow despite the slowdown in the economy. And 2014 and 2015 are key years for the company, given that India will go through an investment phase and we want to align ourselves to that investment,” Neelam Dhawan, country manager for HP India, told ET. HP plans to double retail presence to 1,200 citiesHP — the only company to sell both consumer and enterprise technology — has plans to grow in both businesses, though it faces headwinds in the PC space. This year, Uttar Pradesh scrapped the laptop scheme and HP also lost its pole position in the PC market to Dell in the first quarter of this year.

“The way to mitigate the loss of the UP contract is through market expansion. We’ve launched a new PC and a price point to help us grow in a new segment. 1.5 million is a big number in a market that sells 10 million PCs a year, but if you can grow that market to 20 million PCs then it’s less big,” Rajiv Srivastava, president of HP’s printing and personal systems, said.

To help grow the market, HP intends to double the number of cities it is present in to 1,200 by either setting up its own retail presence or through a multi-brand outlets, Srivastava said. The enterprise business — which includes servers, storage, networking and services — is also being given an upgrade with products and bulking up of analytics and security services.

“We have seen some good work happening around mobility. Analytics has been a little weak… for a while but we have seen some good investments from HP from the industry’s perspective. Also when lot of organisations are moving to the cloud, they prefer to work with vendors like HP because the underlying architecture is HP architecture,” Sanchit Vir Gogia, Chief Analyst and CEO, Greyhound Research, said.

Greyhound Research focuses on IT from an emerging markets perspective.

Dhawan, who also heads HP’s enterprise business in the country, says the company does expect Indian enterprises to start spending on IT as they look to take advantage of digital technologies like analytics, cloud-based deployment.

The National Association for Software and Services Companies expects the domestic market to grow at about 9-12 per cent for FY15. The market grew 9.7 per cent in FY14, missing Nasscom estimates as companies and the government pulled back spending in an election year.

Source: The Economic Times

Greyhound Research’s Pre- Budget expectations #Press #Media #Technuter

5 Problems Indian IT Decision Makers Need Solved from Union Budget 2014-15

Chief-Analyst-&-CEO-at-Greyhound-Research-Sanchit-Gogia
Sanchit-Gogia, Chief Analyst & CEO, Greyhound Research

The newly appointed Government in India has worked like a shot in the arm for country’s economy. A recent study by ASSOCHAM confirmed that this new wave of leadership for India is expected to double foreign investments to US$ 60 billion. While it’s hard to miss the air of optimism in the country, longevity of this sentiment is contingent on the announcements in the Union Budget.

To gauge the market sentiment, Greyhound Research connected with over 30 senior IT Decision Makers. The outcome of these conversations was unanimous – the budget will either open apandora’s box or the government will take the courage to bite the silver bullet.

Problem #1 – Lack of clarity on multiple policies including the transition to GST and FDI in Retail.

Greyhound Standpoint – This lack of clarity has paralyzed IT investments and decision making in many instances has stretched to over 4 quarters. This continues to plague orgs in BFSI, Retail, Manufacturing and multiple other verticals that have a high degree of dependence on such policies.

Problem #2 – 12 per cent service tax on broadband and mobile internet. 

Greyhound Standpoint – Growth plans to Tier-3 towns are contingent on broadband and mobile internet penetration. Key deterrent to higher penetration is the 12 per cent service tax which the government currently levies on internet, like other telecom services.

Problem #3 – Absence of sufficient incentives for SMEs to invest in technology.

Greyhound Standpoint – Despite the scale and the necessary volume (over 29mn orgs per latest MSME survey), orgs in this segment – particularly start-ups – do not have enough incentives from the government to invest in technology. The new government must provide support for budding entrepreneurs challenged by the lack of necessary support system, particularly IT systems.

Problem #4 – Double taxation on software significantly increases TCO.

Greyhound Standpoint – The government levies multiple levels of taxes – sales tax/VAT, CVD/Excise Duty and service tax – on procurement of new software. This is a major deterrent for orgs in India to buy original software. Government must implement a simplified tax regime which clears this confusion. This is increasingly critical given the higher number of organizations now turning to Software-as-a-Service and leveraging public cloud to deliver applications.

Problem #5 – Customers continue to feel scared to pay on both online and mobile platforms.

Greyhound Standpoint – While weak cyber security laws are largely to be blamed for this lack of confidence, RBI regulations haven’t been sufficient as well. RBI must go beyond 3D-Secure and multi-factor authentication and build stricter policies to establish trust in e-commerce. Government must also work towards promoting m-Wallet services in India to encourage financial inclusion. It’s clear that the industry expects the new government to take measures that will act as stimulus and not adopt populist measures that will do little to not change the status quo. Such decisions have traditionally suffered with lack of commitment from the previous government and the industry is now expecting this to change.

Source: Technuter

 

Tweet-Up on #BigDataTalk: How I Met Your Customer: Data Driven Marketing In E-Commerce – Join The Conversation! #Event #Twitter #CX #CustServ #CMO

IBM

 

 

 

 

Join Greyhound Research (@Greyhound_R) and other esteemed panelists for a tweet-up on #BigDataTalk: How I Met Your Customer: Data Driven Marketing In E-Commerce.

WHEN: Tuesday, June 17, 2013. 3:00 PM (IST) onwards

WHERE: Twitter.com or your fav Twitter app, using #BigDataTalk

WHAT: Estimates predict that the Indian e-commerce industry may reach $70 billion by 2020. Couple this with the fact that over half a billion Indians are going to switch to smartphones in the next five to six years and you get a fair picture of the opportunity that lies ahead of the Indian e-commerce industry.

To thrive, retailers must commit themselves to change rapidly and substantially and find out ways to capture these Omni-channel opportunities. Retailers must explore and understand the customers, their lifestyle, whether in-store or online, listen to them and serve the right products and services anywhere, anytime. Simply put, retailers must move from ‘Performing transactions’ to ‘Building relationships’.

So, how can retailers leverage the power of Big Data Analytics to capture the emerging digital shoppers of India?

Join us for a Twitter chat on “How I met your Customer: Data driven marketing in E-commerce” where we discuss how Big Data Analytics can help businesses satisfy customers who are asking for tomorrow, today.

PLEASE REMEMBER:

You tweet with #BigDataTalk during the tweet-up so that your tweets show up to everyone participating in the tweet chat. Really, no point in missing out the action!

Goes without saying – but best when said – please take a moment and follow other fellow tweeters participating in the tweet-up — always great to grow your network with like-minded individuals.

Follow along, reply or ask questions, and enjoy! We look forward to seeing you on Twitter.

The Social CIO #Press #Media

Enterprise technology decision makers are increasingly leveraging social network and technologies to foster growth in their organisations.

Social technologies are playing a major role in fostering growth among organisations and enterprise technology decision makers are leveraging social networks in numerous innovative ways. There are some key verticals like BFSI, telecom, retail and hospitality which is using social technologies to reach out to their customers. Interacting with the customers on a regular basis allows enterprises to know their requirements and this helps in coming up with offers or products that are liked by the customers.

According to Atul Nigam, CIO, Micromax India, “Social platforms like Facebook, Twitter, Linkden allows us to reach our customers and get to know what are their requirements. CIOs can play a major role in providing apt business analytics to identify a specific trend and that helps in coming up with offers/promotions which customers can relate to. Our company has seen tremendous growth in the last five to six years and for us to sustain this growth rate, we need to know our customers better and social technologies plays an integral role in identifying this.”

Enterprise technology decision makers are leveraging social technologies to provide analytical insights about consumers. This in turn is helping enterprises to be more customer-friendly and focussed in their approach.

According to Sanchit Vir Gogia, Chief Analyst and CEO, Greyhound Research, IT organizations are struggling to deal with the invasion of multiple consumer-driven social technologies inside corporate firewalls. Employees continue to use these tools — with or without IT’s knowledge and approval — to help them improve their performance and do their work more efficiently. Employee adoption is catalysing many companies in Asia Pacific to proactively use (or at least plan to use) social tools as part of their IT setup, giving users the choice to adopt new tools to improve productivity and hence improve employee satisfaction.

CIOs across verticals agree that social analytics can play a key role in enhancing customer experience.

According to KK Chaudhary, CIO, Lanco Infratech, “I vouch for social analytics and I have witnessed many of my peers helping out their marketing team in getting to know different aspects of customer behaviour. Although, we are into power and do not need to interact with our customers via social medium, but I feel there are many verticals where one needs to interact directly to the customers and social technologies helps a lot of achieving this feat. At Lanco, we use internal social tool which helps in connecting with the employees and also makes them updated with the new developments in the organisation.”

Source: CIO & Leader